Today's customers expect a better quality of service. They want a long-term relationship instead of a series of single-time transactions. They aren't only customers who can benefit from this. Businesses aren't the only ones to benefit. Customers with an emotional connection with the brand enjoy 3x better longevity and are 30 percent more likely to recommend them to friends according to Motista. Customer expectations have increased in line with technological advances. Better, more and speedier service is expected from businesses. What is the Customer Experience Revolution? In the digital age companies can maintain close communication with their clients and continually improve their services in quick and cost-effective ways. But, the majority of the respondents are a considerable distance to cover before they can be thought of as focused on customer experience. Also Read : Digital Transformation in Financial Management and The Finance Industry It's not easy for la...
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