Technology Talks | developnetic

A lot of companies have set great example of the digital age, by using the latest technology to accomplish their business goals. See how different companies taken on the challenge using digitalbusinesstransformation strategies and the way they have achieved their desired outcomes. 1. BFSI Commercial Bank of Kuwait (CBK) use of video chat Digital transformation is radically altering the game in banks, financial services, as well as insurance (BFSI) areas. They are heavily relying on video collaboration to allow businesses to establish long-lasting relationships with face-to-face interactions. Commercial Bank of Kuwait (CBK) is a great digital transformation case. The bank rolled out REVE Chat's face-to face video chat service. Their primary goal was to improve user engagement by facilitating online banking transactions and to provide an enhanced online banking service. The bank has seen an increase in engagement online and reduced the number contact points to resolve proble

Today's customers expect a better quality of service. They want a long-term relationship instead of a series of single-time transactions. They aren't only customers who can benefit from this. Businesses aren't the only ones to benefit. Customers with an emotional connection with the brand enjoy 3x better longevity and are 30 percent more likely to recommend them to friends according to Motista. Customer expectations have increased in line with technological advances. Better, more and speedier service is expected from businesses. What is the Customer Experience Revolution? In the digital age companies can maintain close communication with their clients and continually improve their services in quick and cost-effective ways. But, the majority of the respondents are a considerable distance to cover before they can be thought of as focused on customer experience. Also Read :   Digital Transformation in Financial Management and The Finance Industry It's not easy for la