A lot of companies have set great example of the digital age, by using the latest technology to accomplish their business goals. See how different companies taken on the challenge using digitalbusinesstransformation strategies and the way they have achieved their desired outcomes. 1. BFSI Commercial Bank of Kuwait (CBK) use of video chat Digital transformation is radically altering the game in banks, financial services, as well as insurance (BFSI) areas. They are heavily relying on video collaboration to allow businesses to establish long-lasting relationships with face-to-face interactions. Commercial Bank of Kuwait (CBK) is a great digital transformation case. The bank rolled out REVE Chat's face-to face video chat service. Their primary goal was to improve user engagement by facilitating online banking transactions and to provide an enhanced online banking service. The bank has seen an increase in engagement online and reduced the number contact points to resolve proble...
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